bioMérieux 360°/365 is a comprehensive suite of customer services that offer personalized support for bioMérieux solutions. 360°/365 encompasses a wide and customizable array of tools, talent and technology focused on meeting customers’ specific service and support needs. bioMérieux’s 360°/365 team is committed to delivering top-rated support that both respond to and anticipate customer needs.

360°/365 includes the following support components:

Order Fulfillment

• Personal phone support available with our call center staff
• Customer focused service environment
• Now Available: 24/7 Web ordering for reagents and disposables, including real-time order tracking and access to online order history

Application Support

• 24/7 call center
• Quality verification
• Workflow analysis
• Test results guidance

Engineering Support

• 24/7 call center
• Multi-level support – call center and field representation
• Instrument repair, emergency and preventative maintenance
• Installation and upgrades
• Laboratory Information System (LIS) support

Service Contracts

• Cost-effective solutions that deliver preventive maintenance and corrective actions

Education and Training

• PACE accreditation
• Training videos
• Key operator hands-on training
• Training on-site
• Key opinion leader webinars
• Web training

Consultation and Research

• Bacterial and yeast culture submittal service
• Collaborative clinical microbiology research initiatives (BORIS)

Now Available : Online Ordering!