DiversiLab Software Security

How is access to the web-based DiversiLab Software controlled?
The DiversiLab installation technician provides access to the software during set-up of the system. At this time, each user at the customer site chooses their confidential login and password. At least one user is given administrator status. The customer administrator can grant new user access or revoke current user access including access by DiversiLab personnel.

Four levels of access are provided for each user. The site administrator can perform all tasks in the application. The supervisor can perform all tasks except for modifying users, system configuration, and kits. Technicians can create/modify folders, set up worksheets, QC chips, create user-defined libraries and create/modify/print reports. Visitors cannot modify data but may create, modify and view reports and libraries. Additional login access is available only to DiversiLab customer support personnel with the permission of the customer.

Does the DiversiLab Software have a timeout feature?
The software has an automatic logoff time that takes place after a designated amount of idle time, determined by each customer.

Does the DiversiLab Software capture or store any confidential information that uniquely identifies employees, patients, or proprietary information?
The application stores a username and password of users, who may be employees. The application, however, does not automatically capture patient, physician, or employee identification or information, as it does not interface directly with the hospital system. Sample information is entered manually by the user and can thus be coded or controlled as needed.

Are actions in the DiversiLab Software audited?
The user name and timestamp are recorded in the customer database for all key steps in sample processing and reports. The username and timestamp are also recorded in the customer database when key changes are made to data. These changes include: sample demographics, fingerprint QC, re-QC of fingerprints, sample processing, and worksheet modification. Creation and modification dates are displayed where appropriate in the application. The application can provide an auditing report of this information in some modes.

How does customer data transfer to DiversiLab if there is a proxy server?
If you are required to enter a username and password to access the internet, you probably have a proxy server. The DiversiLab System Client Software allows customers with a proxy server to enter the proxy information allowing their fingerprint data to automatically export to the DiversiLab servers. For more proxy information please contact technical support.

DiversiLab Software Troubleshooting

How do I add controls to my rep-PCR worksheet? (Two Methods)

• Controls may be added by including a positive and negative control on the Sample Upload file when creating a new worksheet.
• A positive control and negative control are included in the sample list. Following the upload of test samples using the Sample Upload file the controls may be added to the worksheet by selecting the Samples tab and searching for Positive or Negative in the sample table. The controls will be added at the end of the sample list for the worksheet.

How can I run duplicates?
To run replicates, enter the replicate Sample IDs in the Sample Upload file with all of the data fields containing the same information. The sample will appear only once in the samples database. Replicate fingerprint patterns are traceable by chip-well designations.

What is the difference between New and Upload in the rep-PCR menu?
Upload allows samples to be placed into the database and into a worksheet at the same time. New can be used to create a worksheet when samples already exist in the system.

How can I edit the samples on my chip worksheet?
Samples can be edited on the Chip Worksheet only before the chip is QC'd. To edit samples on a chip, go to Chips&QC> List, Active Worksheets tab, click the worksheet name. In the upper right of the screen, click the Edit link and a new table opens for editing samples.

I ran a chip, but I do not see it on my website.
Download the license or configuration file from the DiversiLab website under Menu>Downloads, DiversiLab License or Configuration File. All subsequent chips will be automatically exported. The chip in question will require Manual Export. Refer to Troubleshooting Guide.

I can only see 15 samples on my dendrogram.
There are 2 scroll bars on the page. You may need to scroll down using each of the scroll bars. The viewable interactive window is limited to approximately 27 samples. The image can be viewed by panning with the mouse. To pan the image, hold the Alt key and the left mouse button to move the image. You can also zoom out or in by right clicking over the image and selecting Zoom Out or Zoom In.

I cannot see my report when I try to print.
The report is a Word document; check that Microsoft Word is installed on the computer. The Word Viewer application may be downloaded from the DiversiLab website under Menu>Downloads. The printable report is displayed in a pop-up window. Pop-up blocker must be turned off. Often, the pop-up window is automatically minimized, look for the window on the bottom toolbar.

PC & Software Maintenance

What software packages are required for use with the DiversiLab System?
On the customer workstation:

• Agilent Biosizing or Expert - interfaces with the Bioanalyzer.
• DiversiLab Client - uploads fingerprint data from the Bioanalyzer to the customer database on the DiversiLab servers.

On DiversiLab servers:

• DiversiLab System Software - provides a customer web site, a database, and an analysis engine for setting up rep-PCR labwork, reviewing the quality of processed DNA fingerprints, creating fingerprint libraries, maintaining sample demographics, and generating reports.

What are the customer PC requirements?
The computer that controls the bioanalyzer requires at least a Pentium II processor, Windows 2000 and 40 GB of storage. The computer must also have access to the Internet. Any computer that is accessing the web-based DiversiLab software must have Internet Explorer 6.0 or higher.

Does the DiversiLab System require administrative rights to install on the customer PC?
Installing the Agilent Software and the DiversiLab Client application require administrative rights to install on the customer PC. Because DiversiLab Software is web-based, a user of any level can access it as long as that user is able to access the internet.

Does the DiversiLab System make registry changes on the customer PC?
The Agilent and DiversiLab Client Software packages make registry changes upon installation.

How are software version upgrades handled?
Version upgrades to the web-based DiversiLab Software are implemented directly on the DiversiLab servers. Customers are notified before any modifications are made to their website or database. Customer support personnel perform any necessary training. Upgrades go through a documented process of development, testing, and validation before being released. Upgrades are generally released 1-2 times per year.

Version upgrades to the DiversiLab Client and the BioSizing Software by Agilent are communicated to customers. CDs and detailed instructions for the upgrade are sent to each customer. Unlimited phone support by DiversiLab customer support is provided for the upgrade.

What is the estimated downtime of the DiversiLab Software?
Access is available 24/7. Scheduled maintenance downtime does occur periodically. Customer support will provide details in advance of each downtime. Data may still be generated during this downtime, but analysis will be stalled until maintenance is complete.

What type of customer support is available for the DiversiLab Software?
Setup and training provided through DiversiLab customer support is included in the cost of the DiversiLab System. Further customer support for routine software questions is available through e-mail or phone from the DiversiLab customer support department. All routine support for the computer and instrumentation is included with the ongoing purchase of consumables. On-site support may incur an additional fee. Standard support is provided Mon. to Fri. 8:00 am to 6:00 pm eastern. Emergency support is always available.