Service Solutions

At bioMérieux, Customers come first. Within the Customer Support Organization, that core value drives everything we do as we strive to delight our Customers.

Keep Your Lab Running Smoothly

With more than 300 customer support professionals in the US, bioMérieux has one of the most robust service delivery networks in the industry to support our instruments and our customer’s needs anytime, anywhere.

We provide personalized service solutions 360°/365 days a year with Field Service Engineers available to provide service on-site seven days a week. Our Technical Support Center is available 24 hours a day, 365 days a year and are able to diagnose and repair more than 80% of all reported service issues over the phone. Application support is available on site and remotely to assist with your needs. We have an extensive service portfolio that includes service agreements as well as ala carte services customized to meet your individual support requirements.

The Customer Service Organization is committed to developing our people, processes, and products as the industry continues to evolve. We pride ourselves in leading the industry in customer satisfaction in service delivery categories, such as response time and the competency of our Engineers. Count on your bioMérieux Customer Support team to be your trusted partner in the lab.

Pioneering diagnostics