Order Fulfillment Via bioMérieux DIRECT™

bioMérieux DIRECT is the online ordering system that is available to you 24 hours a day, seven days a week, 365 days a year – whenever you’re working, we’re working right beside you.

Order Fulfillment Via bioMérieux DIRECT

Related Pages:

Orders may also be placed during business hours by telephone or fax with a bioMérieux representative:

Hours of Operation:
8:00 a.m. – 6:00 p.m., ET, Mon. – Fri., except corporate holidays

For Clinical Patient Care Products:
Telephone: 800-682-2666
FAX: 800-432-9682

For Industry Product Safety and Biopharma Products:
Telephone: 800-634-7656
FAX: 800-657-3053

Please visit our technical library for package inserts, MSDS, QC Certificates, etc.

To Order

Please use product number and item name when ordering. Unless ordering through www.bioMerieuxDIRECT.com or EDI, a MINIMUM order of $100.00 may be required. Purchase orders for shipment should be directed to:

bioMérieux, Inc.
100 Rodolphe St.
Durham, NC 27712

Written confirmation of telephone orders is not required. If written confirmation is sent, it must clearly be marked CONFIRMING since duplicate shipments cannot be returned for credit.

Terms and Conditions

F.O.B. shipping point. Net thirty (30) days. Shipping and handling charges, insurance and applicable sales taxes are at the purchaser’s expense and will be prepaid and added to the invoice. All prices are subject to change without notice.

Return Shipments

Do not return any material without a Material Return Authorization (MRA) number provided by bioMérieux Customer Service. UNAUTHORIZED RETURNS CANNOT BE ACCEPTED AND WILL BE RETURNED AT SENDER’S EXPENSE. Government regulations require dating of many laboratory products and impose conditions which, in effect, remove any restocking consideration for returned products. A product may not be restocked without the application of the same rigid quality assurance considerations as were applied to the original preparation. It is not practical or economical to meet these requirements. Therefore, only products shipped as a result of our error may be returned for credit or exchange. Mistakes in ordering should be reported promptly. Any returns accepted due to the fault of the purchaser will be subject to a 25% restocking fee. Products made to order will not be authorized for return except when the merchandise has been proven to be defective or a shipping error has been made.

Method of Shipment

Disposable merchandise will normally be shipped upon receipt of order Monday through Thursday. Methods of shipping include common carriers, mail or air freight.

Standing Orders

To serve our customers, bioMérieux, Inc. accepts standing orders. Standing order pricing is based on a per shipment order and guaranteed for one year.

Method of Payment

In addition to payment by check, we are now accepting payment by VISA, American Express and MasterCard.

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