For the most timely service response, please call our customer support lines:

bioMérieux healthcare CUSTOMER HOTLINE – 800-682-2666

  • Press 1:  If you know your bioMerieux representative's extension
  • Press 2:  To Place an Order
  • Press 3:  For Reagent and User Software Technical Support
    • Press 1:  VITEK Systems, API, chromID, and Lyfocult Support
    • Press 2:  Molecular Systems and DiversiLab Support
    • Press 3:  BacT/ALERT Systems and PML Prepared Media Support
    • Press 4:  VIDAS Systems Support
    • Press 5:  Previ Isola and Previ Color Gram Support
    • Press 6:  Etest Support
  • Press 4:  For Instrument, Hardware and Computer Technical Support
    • Press 1:  VITEK Systems Support
    • Press 2:  Molecular Systems Support
    • Press 3:  BacT/ALERT Systems Support
    • Press 4:  VIDAS Systems Support
    • Press 5:  Previ Isola and Previ Color Gram Support
  • Press 5:  For Credits and Collections

bioMérieux product safety CUSTOMER HOTLINE – 1-800-634-7656

  • Press 1:  Order Entry
  • Press 2:  Instrument Support
    • Press 1:  VITEK, TEMPO and Bactometer
    • Press 2:  Molecular (DiversiLab), MicroELISA
    • Press 3:  BacT/ALERT
    • Press 4:  VIDAS
  • Press 3: Technical Support for all reagents and software applications
  • Press 4: Credit & Collections

  • csi.stl@biomerieux.com

 

NOTE:  The same instruments and hardware are used by both healthcare and product safety customers; therefore, support of these systems is shared by the same organization.  There are differences in software configuration and reagents used on these systems.  A team of experts, specialized in industry applications, is available 24 hours a day, seven days a week, 365 days a year.