Order Fulfillment via bioZone
bioZone™ Online Ordering
Welcome to the Zone! BioZone™ is the online ordering system that is available to you 24 hours a day, seven days a week, 365 days a year – whenever you’re working, we’re working right beside you.
Orders for reagents and disposables may be placed by the following convenient methods:
To place an order anytime via the bioZone™, bioMérieux’s Web ordering application, click here.
Orders may also be placed during business hours by telephone or fax with a bioMérieux representative:
Hours of Operation:
8:00 a.m. – 6:00 p.m., ET, Mon. – Fri., except corporate holidays
For Clinical Patient Care Products:
For Industry Product Safety and Biopharma Products:
Please use product number and item name when ordering. A MINIMUM order of $50.00 is required. Purchase orders for shipment should be directed to:
Written confirmation of telephone orders is not required. If written confirmation is sent, it must clearly be marked CONFIRMING since duplicate shipments cannot be returned for credit.
F.O.B. shipping point. Net thirty (30) days. Shipping and handling charges, insurance and applicable sales taxes are at the purchaser’s expense and will be prepaid and added to the invoice. All prices are subject to change without notice.
Do not return any material without a Material Return Authorization (MRA) number provided by bioMérieux Customer Service. UNAUTHORIZED RETURNS CANNOT BE ACCEPTED AND WILL BE RETURNED AT SENDER’S EXPENSE. Government regulations require dating of many laboratory products and impose conditions which, in effect, remove any restocking consideration for returned products. A product may not be restocked without the application of the same rigid quality assurance considerations as were applied to the original preparation. It is not practical or economical to meet these requirements. Therefore, only products shipped as a result of our error may be returned for credit or exchange. Mistakes in ordering should be reported promptly. Any returns accepted due to the fault of the purchaser will be subject to a 25% restocking fee. Products made to order will not be authorized for return except when the merchandise has been proven to be defective or a shipping error has been made.
Disposable merchandise will normally be shipped upon receipt of order Monday through Thursday. Methods of shipping include common carriers, mail or air freight.
To serve our customers, bioMérieux, Inc. accepts standing orders. Standing order pricing is based on a per shipment order and guaranteed for one year.
In addition to payment by check, we are now accepting payment by VISA, American Express and MasterCard.