360°/365: New Dimensions in Support
bioMérieux 360°/365 is a comprehensive suite of customer services that offer personalized support for bioMérieux solutions. 360°/365 encompasses a wide and customizable array of tools, talent and technology focused on meeting customers’ specific service and support needs. bioMérieux’s 360°/365 team is committed to delivering top-rated support that both respond to and anticipate customer needs.
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24/7 call center
- Software support
- Workflow analysis
- Product and reagent application assistance
- 24/7 call center
- Multi-level support – call center and field representation
- Instrument repair and preventative maintenance
- Installation and upgrades
- Connectivity support
- Cost-effective solutions
- Perfect for preventative maintenance or corrective actions
Online Ordering
- Personal phone support available with our call center staff
- Customer focused service environment
- Now Available: 24/7 Web ordering for reagents and disposables, including real-time order tracking and access to online order history
- PACE accreditation
- Training videos
- Key operator hands-on training
- Training in-house, on-site, online
- Key opinion leader webinars
- Web training