bioMérieux Inc. receives SERVICE 800 award 

Minneapolis, MN - August, 24 2017 – SERVICE 800 awarded bioMérieux Inc. for its 15 years of constant high performance in customer experience metrics at its annual conference held recently in Minneapolis. The award was received by Rick Follweiler, Director of Commercial Applications Support.

The SERVICE 800 award recognizes client service organizations who have consistently scored at or above industry standards and benchmarks, who have demonstrated continual commitment to improving their customers’ experiences, and who have contributed input and/or support of industry association benchmark efforts.

Jean Mork Bredeson, President of SERVICE 800 states, “This recognition is remarkable. Not only has bioMerieux Inc. participated in measurement programs designed to monitor customer satisfaction, customer loyalty and the overall customer experience; it has done so with lasting dedication to continual improvement. In our changing service environment, performing at its high levels for 15 years proves its dedication to doing its absolute best for its customers.”

SERVICE 800’s annual exchange of case studies and Customer Experience Best Practices centered around the attendance of 65 IT and medical technology companies. Key topics included Building a Better CX System, Using Customer Feedback to Drive Revenue, and Best Practices in Measuring and Growing Customer Loyalty. Noted author and CX expert Lou Carbone provided the keynote insight on ‘Trends in Methodology; what’s after NPS and CES?’. The next SERVICE 800 conference is planned for July 18-19, 2018 in Minneapolis.

ABOUT SERVICE 800. For 27 years, SERVICE 800, expert in Customer Experience, has been measuring service quality, customer satisfaction and customer loyalty. Based in Minneapolis, London and Shanghai and working in 30 languages every day, SERVICE 800 collects feedback within hours or days of service events from customers around the world. www.service800.com.

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