Service Plans

I have always expected and received excellent service from bioMérieux. I am going to look at the BacT/ALERT® 3D because of the dependable service behind their products.

– Mitra Tewari, MBA, MT (ASCP), Section Head of Microbiology at Central Michigan Community Hospital

Service Features

Increased demands and fewer resources mean your laboratory equipment needs to operate at its peak. bioMerieux delivers industry-leading customer service and support to decrease lab downtime and ensure critical workflow.

Features	Service Plan Type
	Standard Warranty	Enhanced Warranty	On Demand Preventative Maintenance	PM Plus Agreement	Business Hours Full Service Agreement	Full Service Agreement
PHONE SUPPORT
Telephone Support, 24*7		✔		✔		✔
M-F Telephone Support, 8AM-5PM Local Time	✔				✔
ON-SITE SUPPORT
7 Days a Week Service Coverage, 7AM-7PM Local Time		✔				✔
M-F Service Coverage, 8 AM-5PM Local Time	✔				✔
MAINTENANCE & REPAIR
Preventative Maintenance (PM) Visit(s)		✔	✔	✔	✔	✔
All Repair Costs During Coverage Hours including Travel, Parts, & Labor	✔	✔			✔	✔
Certified Field Service Support	✔	✔	✔	✔	✔	✔
Technical Support Center	✔	✔		✔	✔	✔
Remote Diagnostics via VILINK®	✔	✔		✔	✔	✔
Automatic PM Scheduling		✔		✔	✔	✔
Contract Renewel Notification	✔	✔		✔	✔	✔
Billing Frequency Options				✔	✔	✔