Order Fulfillment Via bioMérieux DIRECT
Orders may also be placed during business hours by telephone or fax with a bioMérieux representative:
Hours of Operation:
8:00 a.m. – 6:00 p.m., ET, Mon. – Fri., except corporate holidays
For Clinical Patient Care Products:
For Industry Product Safety and Biopharma Products:
Please visit our technical library for package inserts, MSDS, QC Certificates, etc.
Please use product number and item name when ordering. Unless ordering through www.bioMerieuxDIRECT.com or EDI, a MINIMUM order of $100.00 may be required. Purchase orders for shipment should be directed to:
100 Rodolphe St.
Durham, NC 27712
Written confirmation of telephone orders is not required. If written confirmation is sent, it must clearly be marked CONFIRMING since duplicate shipments cannot be returned for credit.
Terms and Conditions
F.O.B. shipping point. Net thirty (30) days. Shipping and handling charges, insurance and applicable sales taxes are at the purchaser’s expense and will be prepaid and added to the invoice. All prices are subject to change without notice.
Do not return any material without a Material Return Authorization (MRA) number provided by bioMérieux Customer Service. UNAUTHORIZED RETURNS CANNOT BE ACCEPTED AND WILL BE RETURNED AT SENDER’S EXPENSE. Government regulations require dating of many laboratory products and impose conditions which, in effect, remove any restocking consideration for returned products. A product may not be restocked without the application of the same rigid quality assurance considerations as were applied to the original preparation. It is not practical or economical to meet these requirements. Therefore, only products shipped as a result of our error may be returned for credit or exchange. Mistakes in ordering should be reported promptly. Any returns accepted due to the fault of the purchaser will be subject to a 25% restocking fee. Products made to order will not be authorized for return except when the merchandise has been proven to be defective or a shipping error has been made.
Method of Shipment
Disposable merchandise will normally be shipped upon receipt of order Monday through Thursday. Methods of shipping include common carriers, mail or air freight.
To serve our customers, bioMérieux, Inc. accepts standing orders. Standing order pricing is based on a per shipment order and guaranteed for one year.
Method of Payment
In addition to payment by check, we are now accepting payment by VISA, American Express and MasterCard.