Service Solutions

At bioMérieux, Customers come first. Within the Customer Support Organization, that core value drives everything we do as we strive to delight our Customers.

Keep Your Lab Running Smoothly

With over 200 customer support representatives in the US, we have one of the most robust service delivery networks in our industry to support our instruments and our customer’s needs anytime, anywhere.

With Field Service Engineers available to provide service on-site seven days a week and Technical Telephone Support available 24 hours a day, we provide personalized service solutions 360°/365 days a year. In addition to our on demand services, we offer packaged service contracts, providing our customers assurance of their instruments reliability and ease of doing business with bioMérieux.

As bioMérieux continues to grow, the Customer Service Organization will also develop our people, processes, and products to enhance our commitment to providing our customers with a World Class Customer Experience.

The Customer Service Organization takes customer satisfaction very seriously and continues to engage our customers through surveys to understand customer needs and satisfaction levels to develop and improve our service offerings. We pride ourselves in leading the industry in customer satisfaction in all service delivery categories, such as response time and the competency of our Engineers. You can count on your bioMérieux Customer Support team to build a trusted partnership with our customers.

Pioneering diagnostics