Service Plans

I have always expected and received excellent service from bioMérieux. I am going to look at the BacT/ALERT® 3D because of the dependable service behind their products.

– Mitra Tewari, MBA, MT (ASCP), Section Head of Microbiology at Central Michigan Community Hospital

Service Features

Increased demands and fewer resources mean your laboratory equipment needs to operate at its peak. bioMerieux delivers industry-leading customer service and support to decrease lab downtime and ensure critical workflow.

Features Plan Type
  Repair Center Contract PM Only Plan PM Plus Plan Business Service Plan Enhanced Service Plan
Preventative Maintenance Visit(s)  
PHONE SUPPORT
24/7 Telephone Support      
8 AM - 5 PM Local Time, M-F Telephone Support      
ON-SITE SUPPORT
7 Days a Week Service Coverage (7 AM - 7 PM)        
M-F Service Coverage (8 AM - 5 PM)        
MAINTENANCE & REPAIR
All Repair Costs During Covering Hours      
Travel Costs During Coverage Hours      
Labor Costs During Coverage Hours    
Parts Costs    
Hardware Replacements      
Repair by Replacement        
Certified FSEs Only        
Certified FSEs, SEs, TCs & ASs Support  
First Priority Response      
Remote Diagnostics    
Automatic PM Scheduling  
Contract Renewal Notification
Billing Frequency Options    

Service Agreement Options

US Service Offerings

bioMérieux can arm your microbiology laboratory with the knowledge, tools and support you need to achieve success today and sustain it into the future. We offer an unmatched suite of traditional services combined with consulting expertise based on real world experience in a wide range of healthcare laboratory settings.

Instrument Plan Type
  Repair Center Contract PM Only Plan PM Plus Plan Business Service Plan Enhanced Service Plan Recommended PM Visits
BacT/Alert® 3D System   1
BacT/Alert® 60     1
BacT/Alert® 3D Combo     1
VIDAS® 30 System   1
miniVIDAS®     1
PREVI® Isola   2
PREVI® Color         -
DiversiLab®         -
VITEK® 2   1
VITEK® XL   2
VITEK® 2 Compact   1
VITEK® MS - Mass Spec       1
easyMAG®     2
miniMAG®         -
easyQ® Analyzer       1
Tempo®   1

AES Product Service

bioMérieux’s practical, holistic approach offers improvements in uptime, productivity and workflow. With scalable services customized to fit your unique needs, we’re truly there for you with responsive, personal service and the ideal solution to match you goals.

AES Product Service Matrix
Instrument Equipment # of PMs
Included
BFS
Business
Hours
Full Comprehensive
PM2
Call Center Contract
Preventative Maintenance 2

Fixed PM
T&M Price
Flat Rate Billing

Fixed Calibration
Depot Repair
Cali Only

Fixed Repair
Depot Repair
Repair & Cali

Blue Line

 

APS 320 or
APS One
1    
Masterclave
09 or
S8000
1    
MasterClave
60
1    
PM05 (only
sold with XY500)
1        
XY500 1        
Depot Service

 

Dilumat 1      
Easy Mix 1      
Mix2 1      
Samplair 1      
Smasher 1      
Chemunex

 

BactiFlow 1    
BactiFlow
ALS
1    
D-Count II 2    
ScanRDI 1    
Scan RDI -
Add on
ChemPrep
1    
Labguard

 

Labguard 1      
Service Level Quick View BFS PM2 Fixed PM Fixed Calibration

Fixed Repair

On Site Repair
(including travel, labor, & parts)

M - F
7 AM - 5 PM

-

-

-

-

Technical Call Center Support

8 AM - 5 PM (EST)
Phone Support

8 AM - 5 PM (EST)
Phone Support

-

-

-

Recommended Preventative
Maintenance Visit(s)

PM Visits

PM Visits

-

-

-

Depot Center Calibrations

-

-

-

Included

Included

Depot Center Repairs

-

-

-

-

Included

Note

1 - 48 Contiguous States Only - Outside this area may incur a min. $1,500 zone charge
2 - Price is based on bMx delivery schedule. Emergency PMs will be accommodated with additional payment of out of pocket travel
3 - Call Center Support is based on bMx discretion and does not cover 2nd level support (Intensive Data Mining, Levels of Training)

 

Pioneering diagnostics