Application Support

Our field service tech is like a part of our lab family. Talk about exceeding expectations! He is a true asset. It’s people like him that keep bioMérieux at the top of the industry and keep us as customers.

– Mary Shoaff MT (ASCP), Microbiology Supervisor at Lutheran Health Network

Today’s healthcare facility’s demands require results in the least amount of time possible. Instrument downtime isn’t just inconvenient, it can have negative consequences in patient outcomes. In these situations, fast response and support is of major importance.

bioMérieux offers three hassle-free ways to get the help you need: on-site repair, remote support and preventive maintenance.

24/7 Technical Support Hotline

Our experienced technicians are able to resolve more than 70% of application and engineering issues remotely over the phone, without a dispatch.

  • Most Service Plans include this support
  • Hourly billable rates apply without contract

Call 1-800-682-2666 for Clinical and 1-800-634-7656 for Industry and a bioMérieux Customer Service Representative will answer questions and provide system application support.

VIDAS® Method Validation

bioMérieux now offers services to aid our customers with validation of their VIDAS® performance specifications as required by CLIA (Clinical Laboratory Improvement Amendments of 1988). A member of our highly trained VIDAS Applications Support Team will calculate your:

  • Accuracy
  • Analytical Measurement Range
  • Linearity
  • Method Comparison
  • Precision
  • Reportable Range

You may add this service to your Service Plan. Hourly billable rates apply without contract.

LIS Support

Hotline support for bioMérieux instrument communication with customer’s LIS.

  • LIS Support can be added to annual Service Plans
  • Hourly billable rates apply without contract
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