Service Agreement Options

bioMérieux offers several options for service, ranging from Full Service to PM Plus agreements, all designed to optimize instrument performance and minimize downtime. We also offer ala carte services.

Full Service Agreement

The most comprehensive coverage is provided by our Full Service agreement. It includes all recommended preventive maintenance, and Technical Call Center support around the clock. In addition, a Full Service agreement entitles you to all on-site repairs and any required parts, performed by a bioMérieux certified engineer during coverage hours. Selecting an automatically renewing Full Service agreement ensure continuous service coverage while reducing your administrative workload.

Business Full Service Agreement

Our Business Hours Full Service Agreement provides the same coverage elements as our Full Service Agreement, but with reduced hours. It is available only for labs operating Monday-Friday, 8:00AM-5:00PM. This agreement covers all telephone support, labor, travel, expenses, and parts for an unlimited number of telephone support calls and on-demand service visits, during Business Hours (defined as 8:00AM - 5:00PM Customer’s Local Time, Monday through Friday).   This Agreement also includes the recommended preventive maintenance visits per year and  bioMérieux’s remote diagnostics feature for troubleshooting instrumentation.

PM Plus Agreement

We also offer a PM Plus Agreement which includes all recommended preventive maintenance and Technical Call Center support around the clock.  As with our Full Service agreement, agents are available 24/7 to diagnose and repair reported issues over the phone.  However if a dispatch is required, any onsite repairs and parts are available at current time and material rates.  

Ala Carte Services

Additional services offered available for purchase include Instrument Moves, Power solutions and LIS Connectivity Support.  We support  our non-contract customers by offering billable preventive maintenance visits, repairs and technical call center support on demand. 

US Service Offerings

bioMérieux can arm your microbiology laboratory with the knowledge, tools and support you need to achieve success today and sustain it into the future. We offer an unmatched suite of traditional services combined with consulting expertise based on real world experience in a wide range of healthcare laboratory settings.

Instrument Plan Type
  Full Service Agreement Business Hours Full Service Agreement PM Plus Agreement Ala Carte Services # Of Recommended Preventative Maintenance Visits 
APS 320/ONE     1
BACT/ALERT® 3D 1
CHEMSCAN RDI 1
COPAN WASP     2
D-COUNT® 25 1
D-COUNT® 50 2
easyMAG®   2
EASYQ     1
EASYSTREAM® 1
EMAG® 1
FILMARRAY®* Depot Repair     -
GENE-UP®   -
MASTERCLAVE®     1
MINI VIDAS®   1
MYLA®   -
PREVI® COLOR* Depot Repair       -
TEMPO® 1
VIDAS® 1
VIDAS® 3 1
VIRTUO®     1
VITEK® 2 60 1
VITEK® 2 COMPACT 1
VITEK® 2 XL 2
VITEK® MS   1

 

Pioneering Diagnostics